Privacy Policy

Privacy Policy

Effective Date: January 8, 2025

This document outlines the privacy practices of hydrotb (referred to as "the Site," "we," "us," or "our"). It details how we gather, utilize, and share your personal information when you browse our website, hydrotb.com (the "Site"), use any of our services, make a purchase, or interact with us in any other way (collectively, the "Services"). In this policy, "you" and "your" refer to any user of our Services, including customers, site visitors, or any individual whose data we have collected under this policy.

Your use of and access to our Services constitutes your agreement to the terms laid out in this Privacy Policy regarding the collection, use, and disclosure of your information. If you disagree with any part of this policy, we advise you to refrain from using or accessing our Services.

Revisions to This Policy
We may amend this Privacy Policy periodically to reflect updates in our procedures or for other operational, legal, or regulatory reasons. The updated policy will be published on our Site with a new "Effective Date," and we will take any other steps mandated by law.

Collection and Application of Your Personal Information
To deliver our Services, we have gathered personal information about you from various sources over the last 12 months, as detailed below. The specific data we collect and its use depend on your interaction with us.

Beyond the specific applications described, we may use the information we gather to communicate with you, provide our Services, fulfill legal requirements, enforce our terms of service, and safeguard our Services, our rights, and the rights of our users and others.

Categories of Personal Information We Collect
The personal information we collect depends on how you engage with our Site and Services. "Personal information" refers to data that can identify, relate to, describe, or be associated with you. The following sections outline the types of personal information we gather.

Information Provided Directly By You
Data you voluntarily provide through our Services may include:

  • Basic Contact Information: Your name, address, phone number, and email.

  • Order Details: Your name, billing and shipping addresses, payment confirmation, email, and phone number.

  • Account Data: Your chosen username, password, and security questions.

  • Shopping Activity: Items you browse, place in your cart, or add to your wishlist.

  • Customer Service Communications: Any information you provide when you contact us, for instance, in a message sent via the Services.

Certain features may require you to provide specific information. While you can choose not to provide this data, it may limit your ability to use or access these features.

Information Collected Automatically (Usage Data)
We automatically gather certain data about your interaction with the Services ("Usage Data") using technologies like cookies and pixels. This Usage Data can include details about how you access and navigate our Site and your account, such as device and browser information, network connection data, your IP address, and other information related to your engagement with our Services.

Information from Third-Party Sources
We may also receive information about you from third parties, such as vendors and service providers acting on our behalf. These include:

  • Partners that support our Site and Services, like Shopify.

  • Payment processors who handle your payment details (e.g., bank account or card information, billing address) to complete your orders and fulfill our contract with you.

  • When you visit our Site, interact with our emails, or engage with our ads, we or our third-party partners may collect information using tracking technologies like pixels, web beacons, and cookies.

All information from third parties will be handled according to this Privacy Policy. However, we are not responsible for the accuracy of data provided by third parties or for their policies and practices. See the "Third-Party Websites and Links" section for more details.

How We Utilize Your Personal Information

  • To Provide Products and Services: We use your personal information to fulfill our contract with you. This includes processing payments, completing orders, sending notifications about your account or transactions (purchases, returns), managing your account, arranging shipping, and facilitating returns, exchanges, and reviews.

  • For Marketing and Advertising: We use your information for promotional activities, such as sending marketing communications via email, text, or mail, and displaying ads for products or services. This can involve tailoring our Services and advertising on our Site and other platforms to your interests.

  • For Security and Fraud Prevention: We use your data to detect, investigate, and act on potential fraudulent, illegal, or malicious activities. If you create an account, you are responsible for keeping your login credentials secure. We strongly advise against sharing your username or password. Contact us immediately if you suspect your account has been compromised.

  • To Communicate With You: We use your information to offer customer support and enhance our Services. This is in our legitimate interest to be responsive, provide effective service, and maintain our relationship with you.

Cookies
Like most websites, our Site uses Cookies. For details on the Cookies used by our Shopify-powered store, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services, remember your preferences, and analyze user interaction to optimize our platform. We may also allow third parties to use Cookies on our Site to customize services, products, and ads.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject them. Note that blocking Cookies may negatively affect your user experience and cause parts of the Services to malfunction or become unavailable. Blocking Cookies may not fully prevent information sharing with third parties like our advertising partners.

Disclosure of Personal Information
We may disclose your personal information to third parties for legitimate purposes under this policy. These situations include:

  • With service providers who perform tasks on our behalf (e.g., IT services, payment processing, data analysis, customer support, cloud storage, and shipping).

  • With business and marketing partners, including Shopify, to offer services and advertisements. These partners will use your information according to their own privacy policies.

  • When you direct, request, or consent to us sharing your information with third parties, such as for shipping products or through social media widgets.

  • With our affiliates or within our corporate family, as part of our legitimate interest in operating a successful business.

  • In relation to business transactions like a merger or bankruptcy, to meet legal obligations (like responding to subpoenas or warrants), enforce our terms of service, and protect our Services, rights, and users.

In the last 12 months, we have disclosed the categories of personal information listed below for the purposes described in the "Collection and Application" and "Disclosure" sections:

  • Identifiers (e.g., contact details, order/account info) -> Service Providers, Business/Marketing Partners, Affiliates.

  • Commercial Information (e.g., order/shopping history, support info) -> Service Providers, Business/Marketing Partners, Affiliates.

  • Internet/Network Activity (e.g., Usage Data) -> Service Providers, Business/Marketing Partners, Affiliates.

We do not use or share sensitive personal information to make inferences about you.

User-Generated Content
Our Services may allow you to post reviews and other content. If you submit content to a public area of the Services, it will be publicly accessible. We cannot control who sees this information or guarantee they will respect your privacy. We are not liable for the privacy or security of any information you make public.

Third-Party Websites and Links
Our Site may contain links to third-party websites. If you visit sites not operated by us, you should review their privacy and security policies. We are not responsible for the privacy, security, or accuracy of information on such sites. Information you share in public or semi-public forums, including on social media, may be visible to others without limitation.

Children's Information
Our Services are not designed for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with their data, please contact us to request its deletion. As of this policy's effective date, we have no actual knowledge of "selling" or "sharing" the personal information of individuals under 16.

Information Security and Retention
No security measure is perfect, and we cannot guarantee absolute security. Information you send us may not be secure in transit. We advise against using unsecured channels for sensitive information. The duration for which we keep your personal information depends on various factors, such as maintaining your account, providing Services, legal obligations, and resolving disputes.

Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in specific circumstances.

  • Right to Access/Know: You may have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request the deletion of your personal information.

  • Right to Correct: You may have the right to ask us to correct inaccuracies in your personal information.

  • Right of Portability: You may have the right to receive a copy of your data and request its transfer to a third party.

  • Right to Opt-Out of Sale/Sharing/Targeted Advertising: You may have the right to direct us not to "sell" or "share" your data or to opt out of processing for "targeted advertising." If you visit our site with the Global Privacy Control signal enabled, we will automatically treat it as an opt-out request for that device and browser.

  • Right to Restrict Processing: You may have the right to ask us to limit our processing of your personal data.

  • Right to Withdraw Consent: Where we rely on consent, you may have the right to withdraw it.

  • Right to Appeal: You may have the right to appeal our decision if we deny your request.

  • Managing Communications: You can opt out of our promotional emails at any time via the unsubscribe link. We may still send non-promotional emails about your account or orders.

You can exercise these rights through our Site or by contacting us. We will not discriminate against you for exercising your rights. We will need to verify your identity before responding to your request. You may use an authorized agent to make requests on your behalf.

To restrict Shopify merchants from using your personal information for Shopify's ad services, visit https://privacy.shopify.com/en.

Complaints
If you have concerns about our data processing, please contact us. If you are unsatisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.

International Data Transfers
Your personal information may be transferred, stored, and processed in countries outside of your own, including the United States, by our staff or third-party service providers. When transferring data out of Europe, we use recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact Us
For questions about our privacy practices, this policy, or to exercise your rights, please email us at service@hydrotb.com.